Refund & Return Policy

Thank You for Choosing Chrovel
We are delighted to be your preferred shopping destination. At Chrovel, we prioritize your satisfaction and strive to deliver exceptional products and service. Please take a moment to review our return and exchange policy to ensure a seamless shopping experience.

Returns & Exchanges

At Chrovel, our mission is to provide top-quality products. If you receive a damaged product or an item that doesn't match your order, we're here to assist. Please review our guidelines below:

Returns

  • If you're not satisfied with the product or its fit, you can return it. A nominal return fee of Rs.100 per product will be charged to cover handling and logistics costs.
  • For returns, please ensure the product is unused, unworn, unwashed, and in its original condition with all tags intact.

Damaged or Incorrect Product

  • If you receive a damaged or incorrect product, please return it along with your order number.
  • Upon verification, we will promptly dispatch a replacement.

Exchange Policy

We do not offer refunds but provide exchanges for size adjustments, subject to the following:

  • Exchange requests must be initiated within 48 hours (2 working days) of delivery.
  • Transportation fees for exchanges will apply.
  • To request an exchange, email us at shopchrovel@gmail.com with your order details and exchange request.
  • Customers are responsible for returning the product to us, as we do not provide reverse pickup services. Please obtain an acknowledgment receipt from the courier service.
  • Return shipping costs are non-refundable, and we recommend using a traceable courier service.
  • Products must be in their original packaging, unused, unworn, unwashed, and undamaged.
  • Include your name, address, email, and desired size on the parcel for the exchange.

Note:

  • Only one exchange is permitted per order.
  • Size exchanges are available for the same product of equal value, with shipping costs deducted.

Cancellation of Orders

  • Prepaid Orders: Cannot be canceled.
  • COD Orders: Can be canceled within 24 hours of placement by emailing us at shopchrovel@gmail.com.

Credit Note for Unavailable Sizes

If the requested size is unavailable, we will issue a credit note redeemable on our website within 30 days.

Partial Order Exchange

Eligible products can be exchanged within 48 hours of delivery. Some items may not be eligible for return or exchange.

Fit Issues

For size-related concerns, request an exchange within 48 hours of delivery. If the requested size is unavailable, a credit note will be provided.

Non-Acceptance of Exchanges/Returns

  • Exchanges/Returns will not be accepted for dissatisfaction with material or color. Please review the product description and images before purchase.
  • Color variations (10-12%) due to screen resolution or lighting are not eligible for exchanges/returns.
  • Washed or worn products are not eligible for exchanges/returns.
  • Products purchased during sales are final and cannot be returned or exchanged.

We hope this policy clarifies our process. For any queries or assistance, feel free to reach out to us at shopchrovel@gmail.com.

Thank you for choosing Chrovel, and we look forward to serving you!