Shipping Policy
At Chrovel, we are dedicated to providing a seamless shopping experience, and efficient shipping is at the core of this commitment. Please take a moment to review our shipping and delivery policies.
Collaboration with Reputable Partners
Chrovel collaborates with trusted transport and courier agencies to ensure prompt delivery of your orders. However, we cannot be held responsible for delays caused by incomplete or incorrect address details. If reshipment is required due to address issues, customers will be responsible for the reshipping charges and any associated fines or penalties.
Delivery Timeframes
We aim to deliver your orders within 4-6 working days from the date of shipment. All orders are dispatched using reliable carriers and delivered directly to your doorstep.
Shipping Address
Please ensure that your shipping address is complete and accurate, including the postal or zip code, to avoid delays. The billing address should correspond to the address linked to your credit card, while the shipping address is where your order will be delivered.
Customer Responsibility for Shipping Charges
For size-related issues due to customer error or dissatisfaction with product quality, customers are responsible for both outbound and return shipping charges.
Preferred Courier Partners
Chrovel relies on leading courier agencies such as FedEx, Delhivery, Xpressbees, EcomExpress, and Dotzot for efficient delivery. Deliveries to major cities in India are typically completed within 48-72 hours.
Alternate Shipping Options
For bulk orders or special shipping requests, contact us at shopchrovel@gmail.com. Special shipping quotes may be provided upon request.
Split Shipments
Orders containing multiple items may be shipped separately based on product availability and different shipping locations.
Product Origin
All Chrovel products are shipped from India.
Refunds and Returns Due to Shipping Delays
Refunds, returns, replacements, or exchanges will not be issued solely due to shipping delays. At our discretion, store credit may be offered for future purchases.
Delay Notification
If delays occur due to stock unavailability or other unforeseen issues, we will promptly notify you via email.
Shipment Time
The estimated shipment time displayed on our website is indicative and may vary. For precise estimates, email us with your order number at shopchrovel@gmail.com.
Transit Risk
All orders are fully insured during transit at no additional cost. In the rare event of a lost order during transit, we will reprocess the order. However, Chrovel is not liable for lost or damaged packages post-delivery.
Tracking Your Shipment
Shipment details will be emailed once the package is handed over to the courier agency. Please allow up to 24 business hours for tracking numbers to become active.
Request for Address Change
To change your shipping address, please email us at shopchrovel@gmail.com within 24 hours of placing your order.
Ready to Ship Section
Explore our "Ready to Ship" collection for expedited orders, ensuring delivery within 4-6 working days.
Delays
While we strive to adhere to delivery timeframes, unforeseen delays may occur. In such cases, we may offer store credit or complimentary gifts as a gesture of goodwill.
Custom Duty (International Orders)
For international orders, customers are responsible for any customs duties or charges based on their country's import regulations.
For any inquiries or assistance, please contact us at shopchrovel@gmail.com.
Thank you for choosing Chrovel! We look forward to serving you at Chrovel.com.